Growing a KM Culture
Knowing where to go for info (example: Yahoo)
- Personify the knowledge system - brand/name it
- Advertise it in all print and electronic media
- Make all roads lead to Rome
Retrain and reward people for providing information instead of hoarding it
- All web pages should have a submit new/change button
- Top submitters given guru status recognition + $ reward
- Make web content part of performance review
Structure and archive corporate memory
- Promote multiple views of same data